Patient Information

What to Expect at a Vet Appointment

Knowing what to expect at your first veterinary appointment can make the process go smoothly for you and your pet.

Our Philosophy of Pet Care

We proudly serve pet owners in Brodheadsville and pride ourselves in providing state-of-the-art veterinary service to you and your pet.

We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to Brodheadsville pets.

Hospital FAQs

Discover more about our office policies, payment options, and booking appointments by reading our hospital FAQs.

• What payment options are available?

  Full payment is expected at the time that services are provided, or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

  We also provide you with the opportunity to pay online via a secure payment gateway.

  Pay Now

• Are there payment plans available for my pet’s care?

  We proudly offer CareCredit and Scratchpay as a financing options. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We're happy to provide a good-faith estimate prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Request Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as quickly as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of small domestic pets like cats and dogs, and exotic pets such as rabbits, reptiles, and rodents.

• Where can I buy my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs using either our online store or our in-house pharmacy.

• Are there fees associated with a specialty appointment?

  Yes, there are. You are responsible for paying the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• What are the fees associated with an emergency visit?

  For all emergency examinations, a deposit payment is required. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.